George J. Raymond – Drives Innovation
PMI PMP Certified – Since December 2019
George Raymond is a PMI-certified PMP® and Senior Systems & Operations Manager specializing in PMO architecture, operational design, and AI-enabled project delivery. With six years of experience supporting a four-company Shared Services Organization in Continuing Medical Education (CME) and Healthcare Communications, George has built the foundational systems that power organizational execution, governance, and operational resilience.
Transforming Organizational Operations
At Robert Michael Communications, Raymond architected a full-scale PMO framework across four affiliate organizations.George designed and implemented a full PMO framework across four affiliate organizations, integrating PMBOK-aligned methodologies, standardized governance models, and fully standardized project delivery systems – complete with custom-built project templates, workflows, and execution guides that ensure consistency and clarity across all projects—establishing the operational backbone.
As a systems architect, George led the migration from fragmented, Excel-driven workflows into a centralized operational platform, creating structured data flows, automated reporting, and enterprise-wide visibility. His contributions directly reduced project cycle times by 30% and allowed teams to collaborate with less friction and clearer accountability.
His portfolio encompasses full-scale operational system design—streamlining business processes, improving cross-departmental visibility, HIPAA Compliance, and ensuring that technology, marketing operations, and organizational workflows align with strategic priorities in collaboration with the CEO, VP of IT, and Creative leadership.
His work included, but not limited to:
Standardizing governance models and project delivery methodologies aligned with PMBOK standards
Creating fully documented templates, workflows, and execution guides for repeatable, predictable project outcomes
Migrating from fragmented Excel-based systems to a centralized operational platform, introducing automated reporting and enterprise-wide visibility
Reducing project cycle times by 30% and enabling cross-departmental collaboration with less friction
Expertise in Compliance and Business Continuity
George’s expertise extends beyond operations into enterprise preparedness. He created the organization’s business continuity plans, disaster recovery frameworks, maintained HIPAA Compliance regulations, and security policy assets across all four companies—elevating the shared services organization’s compliance and risk posture.
He has developed:
Comprehensive business continuity plans and disaster recovery frameworks for multi-company operations
Security policy assets and compliance procedures that elevate organizational risk posture
Operational systems ensuring alignment of technology, marketing, and workflows with strategic business priorities
Prior Experience in Large-Scale Systems
Before joining Robert Michael Communications, George supported the $250M SEPTA New Payment Technology infrastructure initiative at Encada, where he performed system acceptance testing, rollout documentation, and resource allocation management for a major public transit modernization program.
He focused on:
System acceptance testing
Rollout documentation
Resource allocation management
His work supported the modernization of critical public transit infrastructure while maintaining operational excellence.
Architectural Thinking and Strategic Leadership
George is defined by a systems-thinking approach and a builder’s mindset. With a DISC profile of D=60 / C=40, he blends decisive action with structured analysis—creating operational systems that are repeatable, measurable, and strategically aligned. He thrives on architecting the frameworks that teams execute within, rather than maintaining day-to-day operations. Once a system is documented and running, he transitions ownership and moves to the next transformation.
George is now evolving into Strategic Operations Architecture—designing AI-enabled PMO frameworks, operational intelligence systems, and organizational design structures that position companies to scale in an increasingly AI-driven environment.
His work is not just operational; it is architectural, bridging strategy with execution and building the systems that enable growth at scale. He excels at:
Translating business strategy into scalable operational frameworks
Building systems that reduce friction and increase organizational transparency
Partnering with senior leadership to align strategy, technology adoption, and execution
Raymond’s expertise is now evolving to AI-enabled PMO frameworks and advanced organizational design structures, positioning companies to scale efficiently in an AI-driven landscape.
About George Raymond
George Raymond is a strategic operations architect focused on building repeatable, measurable systems that enable organizational growth. His career highlights include operational system design, PMO architecture, enterprise-level process standardization, and business continuity. Raymond continues to drive innovation, bridging strategy with execution to deliver measurable results for organizations.